BC
Beth C
1 reviews | Active since Jul 2009
06 Jul 2021, 08:52
********* subject change financial policy
Read the fine print. I am being charged an ************ 75% ‘cancellation fee’ to drop a subject halfway through the year and swap to a new one - but must also pay full price for the new subject. Impaq has therefore made a resounding profit without actually delivering a service. They will receive full price for half a year’s service (new subject) and an additional 75% of the price of the old subject, which I have already paid. Is there no legal recourse to prevent this type of ************ policy?
Helpful (0)
Replies (5)0
Replies (5)
Impaq Education's replyOfficial
06 Jul 2021, 09:31Good day,
We've asked that the relevant person makes contact with you.
Please note ticket: #*** is also being looked into and feedback will be provided.
Kind regards
Impaq
We've asked that the relevant person makes contact with you.
Please note ticket: #*** is also being looked into and feedback will be provided.
Kind regards
Impaq
Impaq Education's reply06 Jul 2021, 09:31
Official
Good day,
We've asked that the relevant person makes contact with you.
Please note ticket: #*** is also being looked into and feedback will be provided.
Kind regards
Impaq
We've asked that the relevant person makes contact with you.
Please note ticket: #*** is also being looked into and feedback will be provided.
Kind regards
Impaq
BC
Beth C's updateReviewer Update
06 Jul 2021, 09:39A positive follow-up - Ayanda from Impaq has contacted me telephonically and addressed all queries competently and professionally. The company does not adequately explain its fee structure and it is clear that talking directly to a consultant is the only viable option. Compliments to both Ayanda and Carmen for their compassionate and patient approach in the midst of bureaucratic ineptitude.
BC
Beth C's update06 Jul 2021, 09:39
Reviewer Update
A positive follow-up - Ayanda from Impaq has contacted me telephonically and addressed all queries competently and professionally. The company does not adequately explain its fee structure and it is clear that talking directly to a consultant is the only viable option. Compliments to both Ayanda and Carmen for their compassionate and patient approach in the midst of bureaucratic ineptitude.
Impaq Education's replyOfficial
06 Jul 2021, 15:17Good day,
We do apologies for the inconvenience caused from our side, we do appreciate the positive feedback.
Kind regards,
Impaq
We do apologies for the inconvenience caused from our side, we do appreciate the positive feedback.
Kind regards,
Impaq
Impaq Education's reply06 Jul 2021, 15:17
Official
Good day,
We do apologies for the inconvenience caused from our side, we do appreciate the positive feedback.
Kind regards,
Impaq
We do apologies for the inconvenience caused from our side, we do appreciate the positive feedback.
Kind regards,
Impaq
BC
Beth C's updateReviewer Update
06 Jul 2021, 16:06Thank-you.
BC
Beth C's update06 Jul 2021, 16:06
Reviewer Update
Thank-you.
Impaq Education's replyOfficial
07 Jul 2021, 11:58Thank you.
Kind regards,
Impaq
Kind regards,
Impaq
Impaq Education's reply07 Jul 2021, 11:58
Official
Thank you.
Kind regards,
Impaq
Kind regards,
Impaq