The same old nonsense.

Here we are again. Poor communication. The one department, especially finance are not communicating properly with clients. Clients register, they pay the deposit and more than a month later, the learner books have not been shipped and there is no access to the online assessment structure. Apparently, there is a problem with the debit orders and the debicheck system. See tickets ## 891457 ## and ## 919401 ##. Clients then change the payment method and opt to pay via EFT, confirm the conversation via telephone and email, do another payment, send the proof through, only to receive an email from Impaq persisting with the debit order after another arrangement was reached. Emails go unanswered for two/three days. Nobody knows if the information were received. It's the same old issue with Impaq and poor response and communication to resolve issues. If you are looking to homeschool, I strongly advise looking at a different option than Impaq.