TERRIBLE CUSTOMER SERVICE

I wish I could give less than one star. Their customer service after you make payment is absolutely appalling.

My daughter is in Grade 10 and I registered her for Term 1 on the 18th of February. Unfortunately, I added an incorrect elective subject by mistake. I realised my mistake BEFORE they processed my registration.

I sent an email requesting that the registration be corrected 5 days ago. My email request was simply ignored. Last night, 7th March, I received their welcome email to inform me that my registration was successful. Only to discover that the incorrect subject was registered. I tried calling them earlier in the week, but I had to hold on so long to speak to one of their consultants that my airtime ran out. This happened twice.

This morning, after I noticed the incorrect registration, I called them again. I had to hang on for more than 20 minutes to finally speak to someone. Only to be told that they REFUSE to CORRECT the subjects until after Term 2 will commence.

My daughter is now forced to write her tests on a subject that she does not know anything about as she has not studied it at all this term. The kind consultant were so concerned about my daughter's predicament that she PUT THE PHONE DOWN IN OUR EAR.

I am utterly disgusted. Why did they not respond to my email STRAIGHT AWAY to inform me that they WILL NOT CHANGE subjects once payment is received? At the time of sending the email I have not made payment yet. I made the payment in the meantime. believing that surely they will do the right thing and add my daughter to the correct subject as per my email request.

Think twice before registering with them if you are going to expect friendly and quick customer service.