Switching from Impaq tutor centre to Impaq online schooling - requires ANOTHER set of 14 books

We are situated on a farm, and learned about a tutor centre 20 minutes from us that offers Impaq. After the first week of 2023, it became evident that the centre is not really equipped to tutor students. We pulled our son from the school and I continued to try and get him up to date on the schoolwork as per the facilitator guides. However, being a full time farmer and guesthouse owner, the last 2 weeks have been tough and we learned that Impaq actually have online schooling like Teneo (which is by the way BRILLIANT and we just enrolled with them again). I sent an email to inquire how we can transfer him from a tutor centre to online schooling, and received a call that I missed on Wednesday, 25th. I only managed to return the call this morning and spoke to a lady that informed me that the online learning is full. I was devastated. She asked what grade we are looking to enrol in and I said he is enrolled with them for Gr 5. She put me on hold and came back, saying they have space for him after all. I asked about the process and costs and she rep**** that the deposit is R******* amount after we already purchased the whole curriculum student guides and facilitator guides for almost R9k. She said that the deposit comes with books. I asked if it can be waived because we already have the books, but they said no, the online learning comes with books. So now we have to get another set of books, which is ridiculous. I requested that we cancel our registration with them. So its R9000 down the drain because they want us to pay another 4 digit deposit and another whole set of 14 books... I struggle to understand the level of customer service. Just wanted to put it out here. If you're planning on one schooling type, stick with it, otherwise, you will pay again and get more books. So much for saving our forests hey..