**** service

I've had a bad experience since the very beginning. When registering my daughter, I was given an option between the 25th and the last day of the month for a debit order date for my child's school fees - I select the 25th..... Mind you, till today no money has ever been debited on the 25th. Only the month of Jan it was debited, and only on the first of Feb even. Fine...... That's done. Comes February, they don't debit, at all this time. I then get an invoice saying we owing interest of a hundred and something Rands due to insufficient funds when my account was debited, which is a lie. I got no notification for a bounced debit order on my bank app. Fine..... I send emails back and forth and told them the interest isn't my fault, so can they double debit this month.... That was not done either. I paid the Feb installment on Friday the 24th of March, hoping the March payment would be debited same day since the 25th falls on a Saturday. (apparently they don't double debit, I needed to pay separately for the missed payment). Hai ke guys I enquire about my child's report coz it's not loading, I'm told our account is suspended due to outstanding payment.

I've never been so disgusted about a school, it's systems and their ****ty service.

I'm facing i stress sa every month and it's annoying