1 reviews | Active since Apr 2022
Poor customer service from Impaq
It is really unfortunate that Impaq does not invest much in terms of upskilling its call-centre staff/ customer service officials. Majority of them lack understanding of how to handle subject changes. My child completed a subject in Term-1 and wrote the Term-1 exams, then commenced with a new replacement subject in term-2. The Term-1 mark for the Term-1 subject can still NOT be uploaded because Impaq closed the portal before the marks could be uploaded, and it was closed before the official cut-off date. Despite many emails and phone-calls, nobody seems to know what to do, hence we are unable to obtain a complete, accurate Term-1 report. Further, their website has no contact details of any of the senior Officials whom one could escalate to. May I PLEASE have the name and contact details of a senior official who will be able to assist ???
We believe that you've had a conversation with the head of the assessment department and that your queries have been resolved. We do apologise for the delay in feedback. We also note that you've been informed on the various processes and that you have a better understanding of the mark capturing, as were still outstanding from the independent tutor.
Should you have any further queries or concerns, kindly reply to the email you've received.
Warm Regards,
Impaq
We believe that you've had a conversation with the head of the assessment department and that your queries have been resolved. We do apologise for the delay in feedback. We also note that you've been informed on the various processes and that you have a better understanding of the mark capturing, as were still outstanding from the independent tutor.
Should you have any further queries or concerns, kindly reply to the email you've received.
Warm Regards,
Impaq