Poor Customer Service
Yet another horrible experience with call centre.
Besides sending an email on 27 March, with no feedback.
When I do call in, I keep getting transferred and validated at every point, just to be told they need to transfer me again.
When I ask them to please confirm if they can help me, with something specific, i.e., the rand value for the cancellation, not the cancellation process.
They will not answer "If they can give rand value?" unless I validate first.
So I go through the validation for the 3rd Time, only to get told they cant help with that, they must transfer me finance, who can give Rand value😡
This has been the constant service, I have been getting since last year!
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Replies (1)
Impaq Education's replyOfficial
04 Apr 2023, 11:54 Dear client
Our team has been in correspondence with you since the 3rd of March. On various occasions have we provided you with the cancellation policy, percentages, and amounts. We have thoroughly explained what the expectations could be and have also explained the verification in line with the POPI Act. Unfortunately, at this point in time, we cannot assist any further than what our team has already been able to assist with. We cannot provide you with a quote on possible future cancellations other than the clear estimations our team has already spent considerable time calculating for you on more than one occasion.
We believe from our side that the matter has been resolved.
Kind regards,
Impaq
Our team has been in correspondence with you since the 3rd of March. On various occasions have we provided you with the cancellation policy, percentages, and amounts. We have thoroughly explained what the expectations could be and have also explained the verification in line with the POPI Act. Unfortunately, at this point in time, we cannot assist any further than what our team has already been able to assist with. We cannot provide you with a quote on possible future cancellations other than the clear estimations our team has already spent considerable time calculating for you on more than one occasion.
We believe from our side that the matter has been resolved.
Kind regards,
Impaq
Impaq Education's reply04 Apr 2023, 11:54
Official
Dear client
Our team has been in correspondence with you since the 3rd of March. On various occasions have we provided you with the cancellation policy, percentages, and amounts. We have thoroughly explained what the expectations could be and have also explained the verification in line with the POPI Act. Unfortunately, at this point in time, we cannot assist any further than what our team has already been able to assist with. We cannot provide you with a quote on possible future cancellations other than the clear estimations our team has already spent considerable time calculating for you on more than one occasion.
We believe from our side that the matter has been resolved.
Kind regards,
Impaq
Our team has been in correspondence with you since the 3rd of March. On various occasions have we provided you with the cancellation policy, percentages, and amounts. We have thoroughly explained what the expectations could be and have also explained the verification in line with the POPI Act. Unfortunately, at this point in time, we cannot assist any further than what our team has already been able to assist with. We cannot provide you with a quote on possible future cancellations other than the clear estimations our team has already spent considerable time calculating for you on more than one occasion.
We believe from our side that the matter has been resolved.
Kind regards,
Impaq