PATHETIC SERVICE!!! No courtesy to phone you or help you sort out the matter.

My Parents have been trying to get their grandsons' final report since last year. At first Impaq told then that their account was in arrears, only to later realize that they did not allocate the payment made.

Since December already my parents cannot load his online profile so he cannot view his final report for 2020. Whenever you get through to their call center someone assists you, then you get an email stating that your 'ticket has been resolved' but even though this has been resolved more than 5 times, his online portal and profile is STILL NOT ACTIVE. No one seems to know what the hell they are doing

I think the service you get from the people at Impaq is poor.

They do not read through your entire email, so they do not know what the problem is. They assume that this is a matter for another department and then send it to a department that cannot do anything about it. If you give then a name of someone you have spoken to the in the past one would think that this matter would be forwarded to this person...they dont do that.

My dad has been promised to ALDO that he would phone him back the next day...he is still waiting on this elusive Aldo to phone him.