PATHETIC, *********** SERVICE

We have been with Impaq for 6+ years. When we started using them, the service was great, now, they are pathetic. I have been trying to get my daughter reregistered for 3 weeks now. Tried changing banking details with them which is a HORRIBLE process, they promised to call me back at a specific time that was arranged via email and they never called. They then called me back on a Saturday at 7:26am(6days later) while I was still asleep and then have the audacity to send me an email the Monday after and say they tried to call me but there was no answer. I work till 3am in the mornings so I am fast asleep at that time which I have informed them of on multiple occasions. Eventually I managed to get forms to update information, got the info updated, sent it through, got confirmation the application was received, it may take up to 3 business days. Day 4 I called them as I have heard nothing, Waited 16minutes for someone to answer the phone and spoke to a thapelo, the sent the quote and made deposit payment. Received their email "Your deposit payment has been received and allocated, however, please note that your application cannot be approved until the DebiCheck mandate has been accepted" day 3 and we are still waiting for them to send the Mandate for approval. The service is PATHETIC, seriously, no wonder why all the online teachers are resigning at this institution. They are employing unskilled, *********** individuals that cannot even answer a phone. I was on the phone with them again today and the only helpful person there assisted and said the person that was supposed to update a status did not do it, showing again the incompetence of the staff. They sent another quote saying I must pay again and my daughter is still not registered. Honestly at first I would have happily recommended people to use them but after this I am not sure I would recommend them anymore. The service is NOT going to get ANY better as the employment is not going to change and I am almost sure as most things in SA, this will get even worse.