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michelevandervyver M
1 reviews | Active since Oct 2016
13 Jan 2021, 11:59
Pathetic service
My childrens books has been laying at the warehouse for a week ready for collection. They do not send me any notification. I have phoned repeatedly 3 times since they opened and they said it was pending until the 3rd time when they told me that the books have been ready for collection a week ago!!!!
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Replies (3)
Impaq Education's replyOfficial
14 Jan 2021, 11:04Dear Michele,
As per our telephonic discussion.
We do apologise for any inconvenience caused as a result of you not receiving the collection notification on your side. I have addressed this issue with our warehouse.
Regards,
Impaq
As per our telephonic discussion.
We do apologise for any inconvenience caused as a result of you not receiving the collection notification on your side. I have addressed this issue with our warehouse.
Regards,
Impaq
Impaq Education's reply14 Jan 2021, 11:04
Official
Dear Michele,
As per our telephonic discussion.
We do apologise for any inconvenience caused as a result of you not receiving the collection notification on your side. I have addressed this issue with our warehouse.
Regards,
Impaq
As per our telephonic discussion.
We do apologise for any inconvenience caused as a result of you not receiving the collection notification on your side. I have addressed this issue with our warehouse.
Regards,
Impaq
mM
michelevandervyver M's updateReviewer Update
14 Jan 2021, 12:37Now, I received the wrong book and your rude Call Centre ends the call while I am talking to him as he sounds like he is sleeping while I was talking to him
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michelevandervyver M's update14 Jan 2021, 12:37
Reviewer Update
Now, I received the wrong book and your rude Call Centre ends the call while I am talking to him as he sounds like he is sleeping while I was talking to him
Impaq Education's replyOfficial
14 Jan 2021, 19:37Dear Michele,
As telephonically discussed, I will arrange that your request with reference to the incorrect book received be rectified by our warehouse.
I will also investigate the issue around the Call Centre agent as well.
Regards,
Impaq
As telephonically discussed, I will arrange that your request with reference to the incorrect book received be rectified by our warehouse.
I will also investigate the issue around the Call Centre agent as well.
Regards,
Impaq
Impaq Education's reply14 Jan 2021, 19:37
Official
Dear Michele,
As telephonically discussed, I will arrange that your request with reference to the incorrect book received be rectified by our warehouse.
I will also investigate the issue around the Call Centre agent as well.
Regards,
Impaq
As telephonically discussed, I will arrange that your request with reference to the incorrect book received be rectified by our warehouse.
I will also investigate the issue around the Call Centre agent as well.
Regards,
Impaq