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alicia.vanzyl alicia.vanzyl

1 reviews | Active since Oct 2016

21 Dec 2019, 11:53

Pathetic Company

These people are absolutely pathetic. They do not respond to emails, gave another company a terrible review but it seems Impaq took over the Home Cami users as Cami sent my email to them. I at first thought it is still falls as cami but Impaq is apparently a company on its own, so the review should be theirs and not Cami's. Seeing as they do not respond to emails but pretend to care on hello peter here goes.

I got the full cami package back in 2016 , I have managed to misplace the USB and require a new one as the package is valid for a life time. I have asked for an invoice that I can pay for a new USB that I can put it on my daughters new lapttop as hers finally gave in with age.

They are not getting back to me on my emails so my problem can not be sorted. Cami emailed them on the 17th, on that same day impact asked me if I had been assisted( that was the one and only email I received from them), since then I have sent numerous emails with no response. I threatened to take them to the consumer protection act, however now that I googled them(trying to find a manager I can contact) and found out they are a division of their own I am writing a review here before I make good on my threat.

Never in my life have a had such pathetic service and I actually thought my online college service was terrible Imaq certainly takes the cake.

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Replies (1)
Impaq Education
Impaq Education's reply09 Jan 2020, 11:31
Official
Dear Alicia Impaq has taken over the CAMI product as the company Cami, no longer exists. We apologise for the poor service you've received. A consultant will be in contact with you and will get this sorted as a matter of urgency. For lifetime users of the product, we still honour Cami's old agreement and there's actually an online link available with no charge to you.  Kind regardsImpaq