No service whatsoever

I have cancelled my son's assessment package for 2019 a couple of days ago as he moved to another school that uses a different method of learning.

Despite various e-mails and inbox messenges via Facebook I have not had 1 single phone call from Impaq as to discuss my refund due.

As a single parent I can NOT afford to lose this hard earned money. My son will NOT be using their system or assessment this year.

I am sick and tired of getting the automated response on their FB page.