No service at all

After spending 20 minutes again this morning with Thula via telephone, this issue has still not been resolved.

I wish to make it very clear that

1. We waited for CAT marks to be finalised whilst the persons responsible for marks went on holiday. December holiday without finishing their work. And my son not knowing if he passed grade 11. 2. The marks on his myimpaq profile does not look correct and I suspect that the PAT was not added to these marks as in term 1 he scored 82% for the first part of the PAT. 3. That we could not register my son for matric without knowing if he passed. 4. Once we did we registered or tried to do so online but your Online system was not working. 5. I phoned and Ofentse assisted but he added my name and ID and left my husbands banking account details. 6. I phoned yesterday to discuss this with Sergio who promised that Ofentse will phone back. No one did. 7. I mailed all the documentation yesterday and phoned again this morning at 8:00 spoke to Thula who promised his manager will phone me back. No one has. 8. I have not received a ticket number for my previous email sent last night. Please follow the email thread and time lines. 9. When requested to speak to the manager, I was told that he/she just pulled up, this was at 8:20, should your staff not start at 8:00? And was also told that said manager will only contact me in 72 hours. 10. Not acceptable turnaround time for a business, would you not agree? I own 7 franchises and my turnaround time is at the most 4 hours. 11. This is indeed not the first time that we had to struggle to finalise our registration, please view last year's communication. I had to revert to FAcebook before anyone assisted me. 12. It seems like this is the only way to receive assistance therefore I am now following this route again.