No Service

Item: Impaq Education
Rating: 1
Author: Niketa M

120024 - I recently registered my son with Impaq. it is my first time using them and i am already greatly disappointed. Firstly there is no way to actually get hold of this institution. Secondly all their email response are somewhat an automated response as they do not actually assist with what context of the e-mail. Lastly no study material was delivered. The day after I registered my son, he informed me that he wishes to change one of the subjects. Now because not study material was ordered and finalised, I assumed that the change would be a easy process, however I have to complete more forms and no one is actually there to help me get this sorted out without having to type emails that are not being attended to.

Helpful (0)

Replies (3)

Impaq Education's replyOfficial

27 Jan 2022, 10:51

Dear Niketa M,

We would like to apologize for the inconvenience, you will be contacted as a matter of urgency.

Kind regards,
Impaq

Impaq Education's reply27 Jan 2022, 10:51

Official

Dear Niketa M,

We would like to apologize for the inconvenience, you will be contacted as a matter of urgency.

Kind regards,
Impaq

Niketa M's updateReviewer Update

27 Jan 2022, 12:22

I was contacted by a lady this morning who advised that the Geography material must be returned with the driver that is delivering the Impaq material today in order for the new subject material to be delivered. To my suprise the driver informed me that they are merely a courier company and can not accept the books.

Now what is really frustrating me is that exactly 1 hour after my payment was accepted and debit order mandate excepted I informed Impaq of the subject change. Because no one is actually attending to the e-mails and you can not get hold of them telephonically, I am stuck with this process which could have been avoided if there was a proper way to communicate with this institution. I am very annoyed and extremely disappointed.

Niketa M's update27 Jan 2022, 12:22

Reviewer Update

Impaq Education's replyOfficial

02 Feb 2022, 10:41

Dear Niketa Mkhize,

You will be contacted as a mater of urgency. For further assistance please send an email to ***

Kind regards,
Impaq

Impaq Education's reply02 Feb 2022, 10:41

Official

Dear Niketa Mkhize,

You will be contacted as a mater of urgency. For further assistance please send an email to ***

Kind regards,
Impaq