No delivery date and No books

I requested a quote before you closed in December and received no feedback. I than app**** online once you re-opened in January, received the quotation, paid and sent proof of payment. However status still reflects unpaid 7 Jan 2019 (I called last week waited for over an hour to speak to someone, who just told me we received your payment and it will be loaded on the system and you will receive a tracking number) and no date for delivery of books. School starts on Wednesday. Your service is terrible this year. You hold on the phone for hours and no one answers.