No customer care and they don't care

This year Impaq had been a nightmare from the start. I paid the deposit on the 21st of December 2024 and had to wait for someone to contact me to authoriser the debit order on my account. By the 10th of Jauanry I had still not received a call and had to call them to get this done. Once it was completed I was told the the books and stationary could take between 3 to 10 day to arrive. I was pleasantly surprised when I got a notification that delivery was made. When I arrived home I only received the handbooks and the stationary kit was not delivered. I called them on the 15th at 8am. (Bearing In mind that the school year has now started). I was informed that they have escalated the order to the warehouse to send the kit that was short. I was told I would receive a mail to update me on what is happening, I have not received a mail as of yet. When I call d on the 16th at 9am a very rude lady told me that I would just have to wait and it could take upto 10 days. The warehouse has not rep**** to the request and their is nothing they can do. When I requested to speak to a manager I was told that I had no reason to speak to a manager and the lady refuses to transfer me to a senior person.

I find the service or lack or service terrible. Rude customer care is not the solution when your warehouse makes mistakes. All I wanted was feedback and I am told no one will be able to tell me when I can expect the books or even feedback. The warehouse can take upto 10 day to respond.

This is the worst service and customer care that I have ever experienced from any company.