Marking of exam, assignment and test papers

I've noticed that even when our answers are similar to those on the memo, we're not getting the marks we expect. I understand that there needs to be some consistency in marking, but I think it's unfair that we're being penalized for not having answers that are word-for-word identical to the memo. As students, we work hard and pay a lot of money to attend Impaq. It's frustrating to feel like our marks are being held back because of overly strict marking. I hope you can look into this and consider changing the way our exams are marked. It would be really helpful if we could get some clarity on what's expected of us. I LOVE being an Impaq student, but I'm not happy about the way you guys mark our papers.