Inefficient service and staff

My son has been registered with Impaq for the past 4 years. I had very good service until September 2022. I registered for the early bird special; everything went downhill from there. An incorrect amount was allocated for the registration. I alerted the agent, and I was requoted without a discount. Eventually It was sorted out after numerous calls. To date my son is not registered due to the Debi check internal error. No agent can give me concrete information nor is there a manager available to take my call or call me back,the finance team never have answers and the Debi check consultant Mpho has no clue how to resolve my issue. I have dealt with so many agents in client support and they are inefficient. This places a negative impression to my fellow colleagues, family, and friends that use Optimi Learning. I am now told that I have to wait till the 10th January 2023 for a Debi check to be sent to me. Once that is done then only my books will be ordered. Due to Impaq`s errors and inefficient staff my son will not start the school term on time. This is very unfair and these queries have been going on from September till today.