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Talita S

1 reviews | Active since Jan 2019

21 Jan 2019, 14:52

Incorrect books received

Paid in full, ordered Afrikaans books and received English books. Informed Impaq and to date have not had a response on that part of my query. I did receive a response on another query in the same email. When I phone I'm on hold forever and eventually forced to put the phone down as I can't hold the whole day. Not a single phone call answered to date. No reply to emails re books. School has started yonks ago and my child is without usable books. The teacher eventually assisted with our books issue and were informed we can collect the Afr books. Arrived at the warehouse, but there's nothing there.

It seems we don't get any assistance unless we complain on Hello Peter.

We started with Impaq last year and were sooooo happy - smooth, painless transition from mainstream school to tutor centre. Content is exactly the same but in better, easier to understand language. It's also compact, not so much to learn. It blows my mind that last year was so painless and this year I want to pull my hair out!

Keep in mind, if you get it right the first time, you won't have such high call volumes and so many issues to resolve.

Please help me!!!! - 67485.

0
Replies (2)
Impaq Education
Impaq Education's reply24 Jan 2019, 10:36
Official
 Hi Talita, 

We apologise for the inconvenience. We are receiving abnormally high volumes of enquiries and we will assist you as soon as we can. 

Kind regards, 
Impaq 
TS
Talita S's update29 Jan 2019, 10:58
Reviewer Update
And to date still nothing. Carmen Engelbrecht asked me to re-register which I did, even though the warehouse said the books just needs to be swopped. But re-registered out of desperation anyway. No credit note for books returned. So it seems I will need to pay R5 100 odd for the package AGAIN?? I queried this, asked for a credit note, asked for advice, but nothing. Carmen is now ignoring me. And there is not a single direct email address or contact number, it's all generic so you can't get hold of the person who has background. Not that anyone answers the call centre phones anyway. And I probably will only get "We are receiving abnormally high volumes of enquiries" as a response to this. It feels like some government institutions, it's not abnormally high, it's the norm. So, whoever responds to this with "abnormally high volumes" , please just send Carmen a mail to contact me so we can get this sorted and I'll be out of your hair. MY CHILD CANNOT WORK WITHOUT BOOKS. DO YOU GET THAT??? I'm a very patient person, but when you mess with my child...!!!!!!!