*********** Call Centre Staff - attitude of note!!!!

<div>I would like to place on record how dissatisfied I am with the Impaq call centre staff. This is the first year we have registered with Impaq and from day 1 we have had attitude from the call centre staff. Today it was *** and another senior consultant. We had problems registering, problem with bank details captured incorrectly, now we want to do a simple thing like upgrade a package and we were given attitude by **** and the senior consultant. We cannot get hold of any manager, for over an hour on the phone and no manager can be traced!!!! Is this the service that Impaq gives to its clients???? If that's the case, please I would like to cancel my current registration. Imagine for over 1 hour and you keep getting told that no manager is available. What are the managers doing. You cannot get hold of a manager on email, phone. What are the managers there for then? No wonder the call centre staff are running riot ... there is no control. Also want to place on record that **** and **** were helpful in sorting out the bank details issue. If you value your clients, get your systems and staff in order!!! I WOULD ACTUALLY RATE THEM ZERO</div>