*********** Admin Staff

<p>The account holder has always been my husband. I informed them of his death and sent the death certificate as soon as I received it, informing them the debit order needs to go off my account as his is frozen. They insisted i needs to go off his!!! Well impossible so I EFTed the amount from my account. He was charged R100 for a returned debit order. Yes really!! After complainin and being told it would be credited HE kept gettīng reminders his account was in arrears. I'd filled in all forms to change the account to my name and had conversed with them from my emal address but they kept emaling my husband. When his ex boss rep**** in June that he'd passed away they suddenly made him my son's guardian and asked HIM for the death certificate which I'd mailed in May already!!! He has NOTHING to do with my Impak account. They then sent him on his email address my statements etc. My son was advised by one of their staff to do his Matric over 2 years after the shock of his dad having cancer and then passing away so all docs were sent in May. She said I should get a credit as its still early. On a few occasions telephonically and emails I kept saying nobody has come back to me regarding this. Then after the exams his invigilator was informed of outstanding exams. Yes because he was nw only doung 4 subjects and nobody was competent enough to sort this out fo me. I was told they can only receive a certain size attachment so I must scan it smaller and the whole mail wont go through so nobody received my request for doing Matric over 2 years. But the rest of the docs were received and I was asked if Registration had rep**** to me yet!!! So it did go through. After emailing, phoning, screaming, shouting, talking nicely, begging this was done but I was charged R564 penalty. I refused to pay this as I dont have it and I sent my forms in May but they are working from July when, after a very rude email, I forwarded the same mail and they now suddenly received. I've paid deposit, registration fee and 6 months for 7 subjects but I still owe them. And still the account was in my husbands name. Nobody seems to know what "dead" means. I tried numerous ways of explaining this to them, nevermind that I'd filled in forms to change it to my name. They're just totally *********** and my child is doing his education through them!!! After yet another phon call I was absolutely 100% assured his boss was removed and it was in my name. Hahaha, guess who was now the guardian???? My husband yet again!!!! I was also assured I was now the account holder but 2 weeks ago I received the statement and guess who was still the account holder, Dear Mr Kenneth le Roux.... They refuse to put me through to someone high up. Now 2 weeks after I'd been asked to mail her personally so she can see the dates of my mails and querying the R564 debit with no reply as yet, they blocked my childs MyImpak due to this outstanding amount so he couldnt access any of his stuff. I then climbed into my car and went to the offices but still they refused to let me see someone high up. Again I had to speak to the Finance Manager who'd never com back to and the guy who eventually sorted the subject cancellation out. Again I was absolutely assured it had ben done and that a credit will be passed for the R564 an they'll immediately unblock the My.Impak account. By the way I will have to pay a registration fee again next year and although I paid fo his books which he hasnt even used I will hav to pay fo new ones again next year. What money grabbers. Well yesterday I received a statement for the outstanding R564, addressed to DEAR MR KENNETH RICHARD LE ROUX, attached your sttement, Account Holder MR KENNETH RICHARD LE ROUX. How do you explain dead, not alive, non existence to such stupid people???? What did I fill the forms in for to change the details if nobody is competent enough to do it, yet they have the cheek to be competent enough to make an extra R564 out of me and to suspend my account because of it. Then tell me it will be credited then not bother to do it as usual. But today I get another threatening sms wanting their R564 which is overdue or again they will suspend the my.impak account. M account is fully up to date, this is an amount they've added on an now call it overdue!!! Enough is enough, let the world see how SA has to live with POOR CUSTOMER SERVICE!!!!</p> <p> </p>