Impaq unable to sort out problems. Rude staff.

I phoned Impaq today; two of my learners registered for Computer Application Technology in English; even though they are Afrikaans Home Language children.

Impaq then registered them both for Afrikaans and sent them the Afrikaans textbooks.

I phoned Impaq and was transferred to 20 different people because apparently no-one at Impaq knows which department handles which problems.

By the time I got to Sonja; who deals with problems regarding registration; I asked her if she could help me and she got very rude telling me she wouldn't help me because I have a bad attitude.

I have the call recorded on my phone as proof that I was not once rude to her - why does she get to be rude to me without consequence?

They eventually agreed to change one of the learner's books to Afrikaans but they refuse to change the other because it was done online. I sat next to the parent whilst they did the registration. She definitely selected English and there must be a mistake on their systems but no-one will admit mistake.

Impaq is completely useless.

Nobody at Impaq knows how to sort out any problems and no-one knows which department handles what. Impaq condones rude staff and no-one can ever assist you with any problems you have.