Impaq service extremely poor. They need to get their act together!

My grandson has been an Impaq learner since 2020. We have been trying since the beginning of 2021 to obtain a quote for this year's fees, to change one subject, to inform them that he is at another center and to order his books. After numerous phone calls and emails we still have not idea of his fees and we were not able to order any books. So, in short - he is attending school without the required books. Service is absolutely shocking!!