Impaq Nightmare

I have re-registered my son with Impaq this year and it's probably only the second time that I had to contact with an issue since last year. Since registration, I have not been able to login to the learning portal, which is where I download my son's assessments, exams and upload marks onto. You cannot continue with Impaq, if you do not have access to this site.

I have logged 8 tickets via email to their support team. I have called the call center over 30 times (holding on for over 17 minutes at a time, only for call center agents to constantly put my call back in the queue because they refuse to take calls). Almost nobody answers calls. I cannot get hold of any manager, technical support, or anybody else.

I constantly log tickets, but their customer service does not read emails to understand the login issue (which is my username that is not found on their system). I am constantly just sent reset password links which do not help since the username is the issue.

It seems that Impaq really does not need business because they are in a position to really not care about customer service and technical support. Impaq's customer service representatives cannot even read an email in its entirety to even understand the issue or what needs to be resolved.

Where is management? Is there a technical support team?My son's academic year is being thrown into disarray. If Impaq is not interested in sorting out this problem (which is their technical issue), then please cancel my registration and refund my payment.

My misplaced trust in Impaq has now thrown my son's academic year plans into a complete disarray.

Unfortunately I have exhausted all means available to me to contact Impaq and Impaq will not contact me It's really sad to see a business involved in the education sector can be this ridiculous.