Impaq ... most unpleasant experience yet !

If i didn't know better i would have sworn IMPAQ is a government institution.! Although probably a bit unfair to some of the Government institutions out there. Normally we use them to imply what bad service looks like, but I'm convinced me and my wife had the unfortunate bad luck to stumble on in my opinion an institution ( Impaq ) that makes our local licensing department look like a fortune 500 company. You dial them and the person who answers you doesn't really know where to direct your call, when he/she eventually forwards the call you hang on for 15 min loose your cool, hang up cause you know they picked the phone up and just left it on the table. You can hear that but nothing you can do as you hang up in despair and dial again, just to be treated the same. I really feel IMPAQ is dominating this sector and I feel the same about them as I use to feel about Telkom back in the day. They have the monopoly and if you don't like it....to bad. What they really need is a proper competitor that will surely take a big bite out of their market if they are able to just give a little bit of service. Luckily if such a competitor should come about the bench mark for service and professionalism they have to compete with is almost non existing. I really dislike institutions with such high power that they just DON'T CARE.