NB
Naeem B
1 reviews | Active since Nov 2023
29 Nov 2023, 12:26
IMPAQ HOME Schooling - pathetic service delivery
Hi
I have called their call centre repeatedly from the 29/09/2023.
My e-mail communication began on 04/10/2023.
Payment was made in full (after early bird discount) for 2 separate learner for 2024 registration and learner material.
I have sent 14 e-mails and no one can assist.
No manager calls me to resolve.....
One can only wonder why???
I'm absolutely fed-up with their terrible service.
Helpful (0)
Replies (2)0
Replies (2)NB
Naeem B's updateReviewer Update
18 Dec 2023, 10:12Hi
I would like to comment on how the above complaint was resolved.
I received a call at around 1:45pm on 29/11/23 after posting this review.
The call was from Ipfi (Sales Manager at IMPAQ).
He apologized profusely for the previous mistakes made by IMPAQ and he undertook to personally assist in resolving my complaint.
It was resolved in due course to my satisfaction.
I must commend Ipfi for his honestly and professionalism in resolving my complaint.
Going forward, I look forward to receiving the same excellent service as was received from Ipfi, from the IMPAQ call centre agents who I found was severely lacking in their customer care skills and ability to assist.
I would like to comment on how the above complaint was resolved.
I received a call at around 1:45pm on 29/11/23 after posting this review.
The call was from Ipfi (Sales Manager at IMPAQ).
He apologized profusely for the previous mistakes made by IMPAQ and he undertook to personally assist in resolving my complaint.
It was resolved in due course to my satisfaction.
I must commend Ipfi for his honestly and professionalism in resolving my complaint.
Going forward, I look forward to receiving the same excellent service as was received from Ipfi, from the IMPAQ call centre agents who I found was severely lacking in their customer care skills and ability to assist.
NB
Naeem B's update18 Dec 2023, 10:12
Reviewer Update
Hi
I would like to comment on how the above complaint was resolved.
I received a call at around 1:45pm on 29/11/23 after posting this review.
The call was from Ipfi (Sales Manager at IMPAQ).
He apologized profusely for the previous mistakes made by IMPAQ and he undertook to personally assist in resolving my complaint.
It was resolved in due course to my satisfaction.
I must commend Ipfi for his honestly and professionalism in resolving my complaint.
Going forward, I look forward to receiving the same excellent service as was received from Ipfi, from the IMPAQ call centre agents who I found was severely lacking in their customer care skills and ability to assist.
I would like to comment on how the above complaint was resolved.
I received a call at around 1:45pm on 29/11/23 after posting this review.
The call was from Ipfi (Sales Manager at IMPAQ).
He apologized profusely for the previous mistakes made by IMPAQ and he undertook to personally assist in resolving my complaint.
It was resolved in due course to my satisfaction.
I must commend Ipfi for his honestly and professionalism in resolving my complaint.
Going forward, I look forward to receiving the same excellent service as was received from Ipfi, from the IMPAQ call centre agents who I found was severely lacking in their customer care skills and ability to assist.
Impaq Education's replyOfficial
04 Jan 2024, 08:25Thank you kindly for the feedback.
We look forward to be of assistance to you in future.
Impaq
We look forward to be of assistance to you in future.
Impaq
Impaq Education's reply04 Jan 2024, 08:25
Official
Thank you kindly for the feedback.
We look forward to be of assistance to you in future.
Impaq
We look forward to be of assistance to you in future.
Impaq