Impaq home schooling NO SERVICE

After struggling with the courier that Impaq uses, **** about not being able to contact me, then the second day send the courier with no parcel and third day recieving the parcel and box was destroyed. I send a email to all of the Impaq email addresses but now 3 working days later still waiting for any feedback. Then the sales rep changes the account holder information to my wife and thus we are not able to access the tutors guid for my child. V