1 reviews | Active since Dec 2020
Impaq Home Schooling
I moved my child from Impaq Home School back to main stream school. The process started in April 2021 and let me tell you its been shocking. From paying upfront to Impaq and once cancelling its been lies upon lies. From 48 hours to 5 days to now only been refunded on the 7th May as per their mails and promises. On the morning of the 7th I mailed them to confirm my refund which according to them was laded last week only to receive a mail after their closing hours that the refund was not done and will only now be processed on the 14th May.
Beside the poor education you will need to think twice before joining and trying to cancel. Absolutely shocking service from them. The new school payment was promised based on Impaq's promises of refunds which that deadline will not be met.
So fair warning..stay away from Impaq Home Schooling you will be disappointed daily by them.
You should be ashamed of yourself that this person is offering their Friday evening to solve issues for your incompetence.
You should be ashamed of yourself that this person is offering their Friday evening to solve issues for your incompetence.
With reference to your complaint that has been lodged, I see that this particular matter is currently being investigated as a matter of urgency.
Regards,
Impaq
With reference to your complaint that has been lodged, I see that this particular matter is currently being investigated as a matter of urgency.
Regards,
Impaq
An e-mail communication with the proof of payment was sent out on Monday on ticket reference number: ***. We've attempted to make contact telephonically on the 10th and 11th May, without any success. We sincerely apologise for the inconvenience caused and trust that the issue has been resolved. Should you require any further assistance, please do not hesitate to reply to the e-mail mentioned above. Kind Regards,Impaq
An e-mail communication with the proof of payment was sent out on Monday on ticket reference number: ***. We've attempted to make contact telephonically on the 10th and 11th May, without any success. We sincerely apologise for the inconvenience caused and trust that the issue has been resolved. Should you require any further assistance, please do not hesitate to reply to the e-mail mentioned above. Kind Regards,Impaq