Impaq home education incompetency

I app**** for my daughter for grade 10 in December 2020. On the 21st of December 2020, financial approval was made by our bank with regards to the the debit order. When Impaq reopened on the 6th of December 2021, I contacted them and I was told that everything is in order. I logged on to the online portal where it showed that the debit check was "waiting on hyphen". This meant that the debit check has not been changed for approval on impaqs side, and the order for my daughters books had not been dispatched as yet. Today is the 20th of December. From the 12th of December I have spoken to about 8 different consultants, everytime explaining the situation. I even sent an email from our bank stating that the debit order had been approved on the 21st December 2020. On Monday the 18th of January I was guaranteed that in 24 hours the debit check would be changed as it was a problem on impaqs side. I forwarded an email demanding a response but no response had been received as yet. I haven't received any call back either. It's almost a month and not 1 person from impaq has the decency of taking my query seriously. This actually shows the incompetency of Impaq and how they treat their paying clients.