CC
Celia C
1 reviews | Active since May 2017
07 Jan 2019, 12:07
Impaq holding for an HOUR
Tried to call Impaq. Had to hold on for more than 50 minutes. I am now trying to get hold of them . Again holding on for over 50 minutes. Were told if I expect a better service they will have to raise their fees in a very snotty manner. Got some serious attitude because I expect a decent service from them for the money I already pay!
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Impaq Education's replyOfficial
07 Jan 2019, 12:52Dear client,
We apologise that you had to hold on for so long, we are experiencing high call volumes at the moment and are working hard to ensure that each and every call is attended to as soon as possible.
We are very shocked to hear about the feedback you received from the agent. We would like to investigate this as a matter of urgency.
Please supply us with your contact details in order for one of our consultants to make contact with you.
Regards,
Impaq
We apologise that you had to hold on for so long, we are experiencing high call volumes at the moment and are working hard to ensure that each and every call is attended to as soon as possible.
We are very shocked to hear about the feedback you received from the agent. We would like to investigate this as a matter of urgency.
Please supply us with your contact details in order for one of our consultants to make contact with you.
Regards,
Impaq
Impaq Education's reply07 Jan 2019, 12:52
Official
Dear client,
We apologise that you had to hold on for so long, we are experiencing high call volumes at the moment and are working hard to ensure that each and every call is attended to as soon as possible.
We are very shocked to hear about the feedback you received from the agent. We would like to investigate this as a matter of urgency.
Please supply us with your contact details in order for one of our consultants to make contact with you.
Regards,
Impaq
We apologise that you had to hold on for so long, we are experiencing high call volumes at the moment and are working hard to ensure that each and every call is attended to as soon as possible.
We are very shocked to hear about the feedback you received from the agent. We would like to investigate this as a matter of urgency.
Please supply us with your contact details in order for one of our consultants to make contact with you.
Regards,
Impaq