Impaq = FRUSTRATIO

Will try to get asaistance here. As Impaq answer these complaints faster than they bother to answer emails or sort problems out or answer telephones for that matter.

I am aware that Impaq has high call volumes. Does that mean they find it acceptable that clients must hold on for more than a hour to get assistance? Surely they planned for high call volumes just before school starts for a new year?

My emails are also not responded to. The school starts day after tomorrow and we will not be able to start as we dont have handbooks. Impaq also failed to sort out the registration in 3 days. No amount of emails or calls or speaking to 3 different people could sort it out. How is it possible that competent people at Impaq can not sort this out. Why do I need to speak to one person after another and still its not done?

Please contact me ********** 435