Impaq

I'm vey disappointed with Impaq, they suspended my children's access to the portal because of a short payment, I would have appreciated it if they just emailed me to kindly settle the rest but ZERO communication, so I settled the outstanding amounts now the finance team is giving me a hard time because now suddenly they cannot find the proof of payment. and I've got evidence from Standard Bank that ****s that I paid them. when I asked to speak to a manager I got zero response. I experience with the Impaq team was less than professional and I think an apology from their side is in order as well as better communication going forward.