SM
Shoki M
1 reviews | Active since Jun 2021
10 Jan 2023, 17:04
Impaq Education: Horrible Service
School resumes tomorrow. I am sitting here with NO login details, no eBOOKS link. Impaq office lines are not attended to. And I have a string of automated emails in my mailbox. In Short, I am a very UNHAPPY CLIENT. Impaq has proved itself to be below all levels of incompetence. THINK TWICE BEFORE YOU REGISTER YOUR CHILD WITH THEM. Keep looking, there must be other institutions that can offer you a better service. STAY AWAY FROM IMPAQ.
Helpful (0)
Replies (2)0
Replies (2)
Impaq Education's replyOfficial
10 Jan 2023, 18:38Dear Shoki M,
We're currently experiencing high volume of enquiries and we would like to apologise for the delay in feedback. Please note that feedback has been provided, refer to ticket #***. Should you require further assistance, please contact us.
Kind regards,
Impaq
We're currently experiencing high volume of enquiries and we would like to apologise for the delay in feedback. Please note that feedback has been provided, refer to ticket #***. Should you require further assistance, please contact us.
Kind regards,
Impaq
Impaq Education's reply10 Jan 2023, 18:38
Official
Dear Shoki M,
We're currently experiencing high volume of enquiries and we would like to apologise for the delay in feedback. Please note that feedback has been provided, refer to ticket #***. Should you require further assistance, please contact us.
Kind regards,
Impaq
We're currently experiencing high volume of enquiries and we would like to apologise for the delay in feedback. Please note that feedback has been provided, refer to ticket #***. Should you require further assistance, please contact us.
Kind regards,
Impaq
SM
Shoki M's updateReviewer Update
10 Jan 2023, 23:17Hi,
You are unreachable, my issues are still not resolved. I do not need further assistance. I need assistance with the initial issues that I presented to you. Your service displays huge disregard coupled with disrespect towards your clients. School is starting tomorrow morning, and here we are.
Surely by now Impaq knows that January is a busy month for the Education Sector, this is not the first. Year after year, parents need to deal with the same issue. Clean your house. Put proper systems in place. Fix you Customer Service Department. With all that said, the feedback received from Impaq was not helpful at all.
Regards
Shoki
You are unreachable, my issues are still not resolved. I do not need further assistance. I need assistance with the initial issues that I presented to you. Your service displays huge disregard coupled with disrespect towards your clients. School is starting tomorrow morning, and here we are.
Surely by now Impaq knows that January is a busy month for the Education Sector, this is not the first. Year after year, parents need to deal with the same issue. Clean your house. Put proper systems in place. Fix you Customer Service Department. With all that said, the feedback received from Impaq was not helpful at all.
Regards
Shoki
SM
Shoki M's update10 Jan 2023, 23:17
Reviewer Update
Hi,
You are unreachable, my issues are still not resolved. I do not need further assistance. I need assistance with the initial issues that I presented to you. Your service displays huge disregard coupled with disrespect towards your clients. School is starting tomorrow morning, and here we are.
Surely by now Impaq knows that January is a busy month for the Education Sector, this is not the first. Year after year, parents need to deal with the same issue. Clean your house. Put proper systems in place. Fix you Customer Service Department. With all that said, the feedback received from Impaq was not helpful at all.
Regards
Shoki
You are unreachable, my issues are still not resolved. I do not need further assistance. I need assistance with the initial issues that I presented to you. Your service displays huge disregard coupled with disrespect towards your clients. School is starting tomorrow morning, and here we are.
Surely by now Impaq knows that January is a busy month for the Education Sector, this is not the first. Year after year, parents need to deal with the same issue. Clean your house. Put proper systems in place. Fix you Customer Service Department. With all that said, the feedback received from Impaq was not helpful at all.
Regards
Shoki