Impaq customer service is pathetic

I would give them a zero if I could. They have no client support, I have not been able to log on to the portal as a parent, they can’t assist, send an email, because apparently the technical support team do not have a phone line. No response 48 hours later, waiting for books, 2 out of 3 childrens books are ready, no communication, no one answers the phones. The automated voice is grating on my nerves at this point. Instead of looking for new clients, help the ones that you do have. Follow up so we receive the service that we are paying for.