Horrible service.

This is my 2nd year of only having problems and no service from Impaq. I have paid R39 000 November 2024. After numerous ignored emails and numerous phone calls,i received only 3 books on a complete Gr 11 package that was paid for the year in full. I've been contacting them for the past week, with no ass at all. School started almost 3 weeks ago and my son can't work. Last year a received the books more than a month late. I don't know how to get help anymore.