1 reviews | Active since Feb 2023
Horrible disgusting service
108606 I have paid for my child in full in January already to date have not received my child learning material. All I did was to cancel Afrikaans and replaced it with isiZulu, just for the change of subject everything went to ****. I paid for the difference in subject change still no learning material. I have made over 20 calls and spoke to all the idiots as non of them are able to help and give me correct information. I requested to speak to a supervisor and manager and was told numerous times that there is no supervisor or manager, they only have Riaazd Alli who hold all the titles. I have spoken to Riaazd numerous time and making empty promises to me as to date I still have not received MY CHILD LEARNING MATERIAL. He phone me last week Thursday and said the courier was on the way to deliver he can tract it on his app and no one came to deliver to date, I called the courier(ref ***) as they sent me a message on the 7th saying delivery will be made on the 13th which is today, they said they dont have MY CHILD LEARNING MATERIAL as they have not received it from Impaq they might receive it tomorrow, they not sure, what the hell am I am suppose to do with such ********** service. My child is the only one in his class who does not have learning material.
We profusely apologise and we are taking this up with both our warehouse and the courier, we find this unacceptable. We will contact you regarding this.
Kind regards,
Impaq
We profusely apologise and we are taking this up with both our warehouse and the courier, we find this unacceptable. We will contact you regarding this.
Kind regards,
Impaq
