***** is to no consequence

We received good service on enrolling my daughter for grade R. But from the start we had problems. My ID was linked to another parent whom received emails under my name. I notified impaq and was told I should not worry it will be resolved. For months I am not receiving any personal emails or messages from impaq and can not log in to my account. If I contact impaq I am told that they can not help over the phone that I should correspond only through email. Very convenient. After eventually speaking to a very nice lady. We discovered that someone else is STILL linked under my ID!! This person is receiving all my information and working under my ID. This is unexeptable. And to my knowledge *****. The lady told me to correspond through email again. Still no response. Due to this I am unable to log into my account or read in my daughter's marks. And someone else is working under my account. Please people do not waste your time in supporting impaq very poor if any service. This is a homeschool system and if the service we need is not available it will not function. No matter how good the curriculum is: without any service or no management there is no future and they useless.