feedback and response very poor

MY GRANDCHILD IS REGISTERED WITH THEM FOR GR12 WE LIVE IN LADYSMITH KZN,FAR FROM A IMPAK CENTRE,SHE HAD TO HAVE SOMEONE TO INVIGILATE HER FOR THE JUNE EXAMS WE GOT SOMEONE AND SUBMITTED THE REQUIRED FORMS .THE PERSON HAVE BEE A INVIGILATOR FOR UNISA, DAMLIN, INTEK AND OTHERS,BUT NOT A QUALIFIED TEACHER.(THIS ONLY TO INVIGILATE ONE CHILD) THE FORMS WENT IN ON 15/04/2015 WE DID NOT GET FEEDBACK FOR SUCH A IMPORTANT EVENT UNTILL 29/04/2015 INFORMING US THAT THE APPLICANT TO DO THE INVIGILATING, SHE WAS NOT EXEPTED AND GIVING US 5 HOURS TO SUBMIT A NEW APPLICATION.TO GET SOMEONE TO DO THIS IS IMPOSSIBLE IN SUCH A SHORT TIME WE WERE TOLD SHE WOULD NOT BE ABLE TO WRITE EXAMS.THEY HAD THE APPLICATION FOR TWO WEEKS,THEY COULD HAVE TOLD US IMMEDIATELY THAT THE PERSON WAS NOT EXEPTED.<br> THIS MEAN DUE TO THERE SLACK RESPONSE THIS CHILD WILL LOOSE A YEAR OF HER LIFE ,NOT BEING ABLE TO COMPLETE HER FINAL YEAR.