Extremely poor communication. Poor support.

Extremely poor communication: registered my daughter on the 11th of Jan 2021, they contacted me 2 weeks later to inform me that the debi check wasn't accepted. I told them I never received any mandate on the app and our banker confirmed nothing came through. After several days of trying to sort out the debi check issue, I gave up due to no response. The last lady I spoke to said I can then change it to EFT if I send an email to finance, which I did. Still no response. I then went onto Facebook messenger and spoke to a guy called Andrew Dry. He informed me that the debit check failed because the account holder name was incorrect, after I sent them a proof of account from the bank, but I explained that it's a joint account, I only received this information on the 25th of Jan 2021. I then told him that we should just change it to EFT and not struggle with the debi check process. I then had to fill in another form manually and scan it back via mail and then I had to pay an extra deposit of R 3804.45 over and above the R 6k I already paid. I am still without any textbooks. Such a frustrating process. Oh, and forget about contacting their call centre, you'll wait forever and just get a message that they're too busy and that they'll call you back, which they never do.