EXTREMELY POOR AND ****Y CLIENT SERVICES

I have changed banks in July 2020. I've filled in a change of debit order form for both my kids at that time and that's where my problems began. try getting hold of these peoples customer services people. Since November 2020 I've been trying to get hold of them to make payment arrangements so that I can get my children's reports to put them in a school this year. Its been promise on promise on promise from their side (when you do get hold of them. They promise to phone you back and never do)to send me the paperwork for acknowledgment of debt so I can make arrangements and get my profile unlocked. I've sent mails which was ignored to infinity. I started making threats and using very crude language the last few days and to my surprise I have received the AOD forms today 18 March 2021, however I still don't have my kids reports. No school wants to take them as they don't have reports and impaq refuses to issue them to me although my kids already have 3 months to catch up. According to the National protocol for assessment chapter 25 subsection 13 no school may withheld a report. Impaq tells me that they are not a school. ***?????? they depriving my children of a basic education with their very utterly bad service and still denies my children a basic education which by the way is also against the law.

You guys should seriously restructure you client service department.