DOES SOMEONE ACTUALLY SUPERVISE IMPAQ?????

Registered my daughter for 2018, paid the deposit, actually more than the stipulated deposit, in September 2017. Got a call in January requesting payment, call centre quick to argue that I havent paid, depsite all the proof I sent to validate, error picked up on Impaq's side, eventually on the 11/01/2018 my daughter was registered............AGAIN! We are now on the 14.02.2018 and my daughter has still not received her books. 1st call with that regard was on the 26.01.2017, where I was told that they were waiting for a book, to be told today that the book order was cancelled, they had to resubmit the book order for delivery. WHAT KIND OF SYSTEM ARE YOU RUNNING, what supervision is there, what knowledge does your team have. Completely ********* service from Impaq, shocking!