Does Optimi Finance know what they are doing?????

I have been more than patient with the atrocious treatment I have received from Optimi, firstly the original debi check was approved for all 3 children and that is how the relevant registration for the year was done. Please explain how the registration was completed without this? Incompetence seems rife in the finance department. Kgaugelo Masipa this is a direct reference to you. I requested that the debi check be reissued, so I could accept it again. Nothing was done!!! No response and the ticket was closed.

How is it then that only the debit order for one child has gone through in the past two months. This month a debit order goes out but for one of the other two children. Please make it make sense, I have not cancelled or suspended any debi checks, I've also noticed that I am not the only parent having this issue.

Two manual payments had to be done, if I had wanted to cancel the debit order then why would I do a manual payment????? I will not be paying a late debit order fee for any of the debit orders if no debit orders were run on my account, that had the funds available.

Also the debi check can be cancelled if the service provider I.E. Optimi cancels the contract period.

just to reiterate I will not be charged an outstanding debit order fee when funds are available in the account and your system has not picked up that your debi check was reversed!

I had to call in again but you cant speak to anyone in the finance department because they are aware they don't know what they are doing and are too afraid to speak to the customer.

I'm still waiting for a call back after calling in this morning at 10:01.