Disappointing Service

I have been a long-standing client of Impaq and have never really had a problem with their services until this year. I registered my son for grade 10 and didn't receive all of the books I was meant to receive. A few facilitator's guides were missing from the pack which I then reported as soon as I realised that they were missing. This was in the first week of March, but to date, nothing fruitful has been done to resolve this issue. Instead I've been sent back and forth between impaq staff and the warehouse. Then asked over and over about which books I'm missing, even though I've clearly stated it on the phone and on email. I mean seriously, how hard is it to replace a two books? if not send electronic copies. That would be something. If you are thiking of homeschooling your kids, try Mindscape Education, they won't mess you around!