Bad services from Impaq. No one should register their kids with them

Terrible service ever. I regret ever registering my kids with them. From January 11 waited for my kids books and the learning center follow up and they were told none of their business but between them and me... Later the books arrive towards end of Jan. The learning centre returned the books for my younger one as we deregister for grade 3 and register for grade 2 same pain of following up with the books started. Since January I told them I am not receiving any debit order authorization forms I have checked with my bank several times of the claim of authorizarion of debit none to this date my younger daughter hasn't received the books. I have email many times requesting the they change to EFT but still I am sent to check with my bank of which nothing to date. I called several times no help still. One of the call centre agent by the name of Michelle told me is none of their fault that I am not recieving it. I am so disappointed and can't wait for the year to end so I can remove my kids from Impaq. No one cares that my daughter's books aren't recieved. Will never advice any parent to register with Impaq