Bad service and bad feedback when trying to assist in helping them do their work!!

We have sent our applications last year 2018 through our tutor centre and had to find out only this year that there were some pages not signed. After finally receiving a quote we decided that we could afford to pay the full amount as we were told we could still have a 10% discount. We were holding on for telephonic assistance for 2 hours for two days and when we finally got through to someone who answered the call were we told that the people working with changing the quotes were already home.

We sent an email to admin requesting a change of quote and received a response saying that our request has been captured and emailed back to us which we have not received.

My husband phoned again holding on for 2 hours without any luck - then we decided to try and speed up the process by paying the full amount less the 10% discount as the reference stays the same which is your childs student number.

Then just to quickly receive an email from their finance department saying that we do NOT qualify for the 10% discount as they did not do their job of changing the quote to full payment.

If this institution receives such a huge influx of calls requesting quotes etc. they should make provision for more staff to answer the phones.

I am a very unhappy customer