Bad service.

I am extremely disappointed with Impaq's service.

At the end of last year, I needed to pay my final fee to Impaq, which I did, upon an agreement with them.

I have NOT yet received my son's report. I have been sending emails, sent in the proof of payment, emailed them over and over, requesting help with this. I have logged onto their website, tried generating my sons report myself, but it will not allow me.

This morning out of desperation, I once again emailed asking for his 2018 final report. Still no response.

All this time my child is not in school.

How is this fair to my child? How is this doing the right thing for a child's education?

I requested a call from a manager, no call, no response.

I sent a facebook message, no response there either.

I am FURIOUS. My child is missing school due to the lack of urgency in Impaq. I am expected to pay Impaq subscription fees, yet they don't release my child's report. How is this fair!

I do NOT want to hear that they are busy. I am busy, yet I have to run around for what is a basic human right for a child, right to education!