Any Hope?!?
I think I've had it with this company. Firstly they send the books to the wrong address, then they do not send all the books. After checking their system they see that one of the books was never sent, so they send it again to the wrong address. Do have a competent person in your warehouse, I mean it cannot be that difficult to work from a checklist and pack books. This is not rocket science. It's our first year with this company and have not had a pleasant start, we are seriously looking at alternatives.
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Impaq Education's replyOfficial
05 Aug 2020, 09:59Dear Mr Reed, We do apologise for any delays in the delivery of your parcel and have taken the necessary steps, so as to ensure that this is avoided going forward. I have also received confirmation from our warehouse that this particular parcel was delivered yesterday and accepted by Mrs Reed, which I have confirmed telephonically with as well. Thank you for your continued support. Kind regardsImpaq
Best regards,
Impaq Education's reply05 Aug 2020, 09:59
Official
Dear Mr Reed, We do apologise for any delays in the delivery of your parcel and have taken the necessary steps, so as to ensure that this is avoided going forward. I have also received confirmation from our warehouse that this particular parcel was delivered yesterday and accepted by Mrs Reed, which I have confirmed telephonically with as well. Thank you for your continued support. Kind regardsImpaq
Best regards,