*********** Administration and broken process

Registration process is completely broken. Does not work. I have even had a manager give me his e-mail address and ask me to please not ello Peter them again. We have e-mail him for help more than once.. They cannot get my ID and my wifes ID in the correct places in their system. My wife is the guardian. however they have to use my ID for Debit. They phone me 5 times for the same process "finalise registration" I when through process with agent, then manager, then agent again. They are wasting my time and they are spoiling my day. I am starting to hate this company.