EH
Edward H
1 reviews | Active since Mar 2015
04 Apr 2015, 06:49
Account still not resolved
The problem was not resolved. Impak eventually after much frustration acknowledged that the disputed amount was not owed. However they could not tell us where they got the amount from. further more, just three days later Impak again sent emails claiming we owe them money from 2012 on one child and also on the other, when we paid in full up front. Now they threaten to hand us over to their attorneys. I urge you to please hand us over. I would love to have this resolved in a court of law. All this when we in fact have a credit. The sad part is our daughter is still not registered. This has reached the point where it is tantamount to *********ing us to into paying just to get the registration done.
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Replies (1)Impaq Education's replyOfficial
07 Apr 2015, 08:18Hello Eddie456,
Thank you for bringing this matter to our attention.
We want to assure you that we at Impak will treat your claims with the necessary concern, and will investigate your query.
The matter has been escalated, and one of our agents will contact you to assist with your situation.
Impak is dedicated to building long term beneficial and positive relationships with its clients.
Our sincere apologies for any inconvenience caused.
Kind regards
Impak
Thank you for bringing this matter to our attention.
We want to assure you that we at Impak will treat your claims with the necessary concern, and will investigate your query.
The matter has been escalated, and one of our agents will contact you to assist with your situation.
Impak is dedicated to building long term beneficial and positive relationships with its clients.
Our sincere apologies for any inconvenience caused.
Kind regards
Impak
Impaq Education's reply07 Apr 2015, 08:18
Official
Hello Eddie456,
Thank you for bringing this matter to our attention.
We want to assure you that we at Impak will treat your claims with the necessary concern, and will investigate your query.
The matter has been escalated, and one of our agents will contact you to assist with your situation.
Impak is dedicated to building long term beneficial and positive relationships with its clients.
Our sincere apologies for any inconvenience caused.
Kind regards
Impak
Thank you for bringing this matter to our attention.
We want to assure you that we at Impak will treat your claims with the necessary concern, and will investigate your query.
The matter has been escalated, and one of our agents will contact you to assist with your situation.
Impak is dedicated to building long term beneficial and positive relationships with its clients.
Our sincere apologies for any inconvenience caused.
Kind regards
Impak
