2024 Registration ongoing nightmare

I have registered my son for 2024 with Impaq after being with them for a couple of years.

Deposit paid for the material and proof of payment sent to Impaq as per their request.

After a while I had no feedback from Impaq and followed up.

They had to send a debicheck mandate to my Bank for me to accept which did not happen.I was asked by Impaq to send confirmation of my details which I did,I still did not get any feedback and it was still not resolved.What I did receive was the cancellation of the debit order for 2023.

Even though the deposit was paid Impaq needs the debit order activated before delivering the learners material.

I emailed a couple of times and did not receive any feedback,I first dealt with Sanelisiwe Cetyiwe who tried assisting but then went quiet on me.

I phoned the call centre yesterday,the call centre put me thru to accounts who then had to put me thru to another lady known as Mimi,Mimi was busy so I was promised by the accounts department that I will be called back.

I good 24hrs later now and still no call,feedback or any closer to having this resolved.

The service i have experienced now is truly poor and frustrating to say the least.

Maybe someone can now get in touch and get this resolved?